Global Service Programs

At MKS, our vision is to enable technologies that transform our world. We have a long history of leveraging our collective curiosity to understand and develop solutions that enable progress, as well as enabling economic development, by solving
the technology challenges of tomorrow.

 Please Contact Customer Service for assistance on these programs.

Service Programs

MKS Light and Motion Division Global Service 

As your worldwide support partner, MKS provides industry-leading product knowledge and expertise to help guarantee your competitive advantage and longterm success. MKS offers a number of Service Programs to improve productivity, extend the life of your installed base and attain a higher return on your overall investment. Partnering with MKS for all your service needs offers you.

Check out our MKS Light and Motion Division Global Service Brochure

 

For technical support in your area, contact:

Spectra-Physics Headquarters
3635 Peterson Way
Santa Clara, CA 95054
United States
Toll-Free Phone +1 800-456-2552
Office Tel +1 408-980-4300
Office Fax +1 408-980-6921
Email service@spectra-physics.com

Laser Care Service Contracts

For our scientific lasers, we offer Laser Care service contracts for field support at your site. Our Laser Care service covers repair or replacement, labor and travel for all parts and components (excluding consumables) purchased directly from Spectra-Physics. Coverage is in effect provided that all repairs are performed only by qualified Spectra-Physics-trained field engineers.

We also offer Laser Care contracts with the addition of on-site preventive maintenance visits. During these maintenance visits, consumable supplies are replaced free of charge in the units serviced if deemed necessary and appropriate.

For technical support in your area, contact:

Spectra-Physics Headquarters
3635 Peterson Way
Santa Clara, CA 95054
United States
Toll-Free Phone +1 800-456-2552
Office Tel +1 408-980-4300
Office Fax +1 408-980-6921
Email service@spectra-physics.com

Supplemental Warranty

Supplemental or extended warranty coverage is offered for many of lasers. These supplemental coverage contracts extend the factory warranty. Supplemental coverage is also available for the diode laser component of laser systems.

For technical support in your area, contact:

Spectra-Physics Headquarters
3635 Peterson Way
Santa Clara, CA 95054
United States
Toll-Free Phone +1 800-456-2552
Office Tel +1 408-980-4300
Office Fax +1 408-980-6921
Email service@spectra-physics.com

Repair and Refurbishment Programs

For many of our lasers, we offer a factory / depot repair and refurbishment programs to serve customer-specific requirements.

NewLife™ service covers repairs and replacement of key wear components (except diodes), adding both confidence and years of continued use. NewLife Complete service encompasses that offered in our NewLife service plus includes new laser diodes for a comprehensive refurbishment. Both NewLife and NewLife Complete service have a fixed price purchased at the time of service and includes a full warranty.

For technical support in your area, contact:

Spectra-Physics Headquarters
3635 Peterson Way
Santa Clara, CA 95054
United States
Toll-Free Phone +1 800-456-2552
Office Tel +1 408-980-4300
Office Fax +1 408-980-6921
Email service@spectra-physics.com